Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Universal Keeps. Throughout the site, the terms “we,” “us,” and “our” refer to Universal Keeps.

Universal Keeps offers this website, including all information, tools, products, and services available through this site to you, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced on our website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or place of residence, or that you have given permission for any minor dependents under your supervision to use this site.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit viruses, malicious code, or other material intended to damage or interfere with the website or Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone when reasonably necessary and permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without our written permission.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate and current. However, information may occasionally contain errors, omissions, or outdated material.

We reserve the right to update or modify website content at any time.

SECTION 4 – PRODUCTS, PRICES, AND SERVICES

Prices, promotions, product availability, and product descriptions are subject to change without notice.

We make every reasonable effort to display product images, colors, and designs accurately. However, appearance may vary depending on your screen, device settings, printing process, materials, and other production factors.

Many Universal Keeps products may be made to order, printed on demand, customized, or personalized.

SECTION 5 – ORDERS

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving pricing errors, suspected fraud, product availability, or inaccurate order information.

Customers are responsible for providing complete and accurate billing, contact, personalization, and shipping information when placing an order.

Because some products may enter production shortly after an order is placed, changes or cancellations cannot be guaranteed.

SECTION 6 – RETURNS AND REFUNDS

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.

Personalized, customized, and made-to-order products generally are not eligible for return or exchange due to buyer’s remorse, incorrect size selection, or change of mind.

If an item arrives damaged, defective, misprinted, or incorrect, please contact us so we can review the issue.

SECTION 7 – SHIPPING AND DELIVERY

Shipping options, estimated delivery times, and applicable shipping charges are presented at checkout when available.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, holidays, customs processing, incorrect shipping information, or circumstances outside our control.

Additional shipping information is available in our Shipping Policy.

SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to third-party services, applications, tools, or integrations that we do not own or control.

Your use of third-party tools may be subject to the terms and privacy policies of those third parties.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, products, services, or practices of third-party websites. Please review the applicable third-party policies before completing transactions with them.

SECTION 10 – PERSONAL INFORMATION

The submission and processing of personal information through our store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct such errors and update information when appropriate.

SECTION 12 – PROHIBITED USES

You may not use this website or its content:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or misleading information
• To transmit viruses, malware, or malicious code
• To collect or track another person’s personal information unlawfully
• To spam, phish, scrape, or interfere with the security or operation of the Service

We may restrict or terminate use of the Service for violations of these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that use of the Service will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, Universal Keeps will not be liable for indirect, incidental, special, or consequential damages arising from use of the website, Service, or products.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

SECTION 14 – INDEMNIFICATION

You agree, to the extent permitted by law, to indemnify and hold harmless Universal Keeps and its service providers from claims arising from your violation of these Terms, applicable law, or the rights of another party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

SECTION 16 – TERMINATION

These Terms remain effective while you use our website and Services.

We may restrict or terminate access to the Service when a user materially violates these Terms or applicable law.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with the policies posted on our website, constitute the agreement governing your use of the Universal Keeps website and Services.

SECTION 18 – GOVERNING LAW

These Terms will be governed by applicable laws and regulations.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. Updated Terms will be posted on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

universalkeeps@gmail.com