Shipping policy
Thank you for shopping with Universal Keeps. Many of our products are made to order, so please allow time for processing and production before your order ships.
Order Processing
Orders typically require approximately 1–2 business days for processing and production before shipment.
Orders are generally processed Monday through Friday, excluding weekends and holidays.
Once your order has shipped, tracking information will be provided when available.
Shipping Rates & Delivery Estimates
Shipping options, shipping charges, and estimated delivery times are calculated and displayed at checkout.
For United States orders, current estimates may include:
- Economy Shipping: approximately 6–13 business days
- Standard Shipping: approximately 5–10 business days
These delivery estimates are in addition to processing time and are not guaranteed.
Delivery times may vary because of carrier delays, weather, holidays, destination, or other circumstances outside our control.
Universal Keeps may also ship to selected international destinations, including Canada, the United Kingdom, Australia, and New Zealand. Available shipping options, costs, and estimated delivery times will be displayed at checkout.
International orders may experience additional delays due to customs processing or local carriers.
Order Changes & Cancellations
Because many Universal Keeps products are made to order, production may begin shortly after an order is placed.
If you need to request a change or cancellation, please contact us as soon as possible.
Once an order has entered production, we cannot guarantee that changes or cancellations can be made.
Incorrect Addresses & Returned Shipments
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because of an incorrect or incomplete address:
- The customer may be responsible for additional shipping costs.
- Original shipping charges may not be refundable.
- We will work with you to determine whether the order can be reshipped.
Please review your shipping information carefully before completing your purchase.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package appears to be significantly delayed or lost, please contact us so we can review the tracking information and help determine the appropriate next step.
If tracking shows a package as delivered but you cannot locate it, we recommend checking around the delivery location and contacting the carrier.
Universal Keeps cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us so we can review the issue.
Please include:
- Your order number
- A brief description of the problem
- Clear photos of the product
- Photos of the shipping packaging when applicable
Approved claims may qualify for a replacement or refund depending on the circumstances.
Made-to-Order & Personalized Products
Many Universal Keeps products are produced specifically for each order and may include customized or personalized designs.
Because of this, made-to-order and personalized products generally cannot be returned or exchanged because of buyer’s remorse, incorrect size selection, or change of mind.
If there is a production error, defect, damage, or another problem with your order, please contact us and we will review the situation.
For complete details, please review our Return & Refund Policy.
Contact Information
If you have questions regarding shipping or your order, please contact us at: